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audiotex / vocal

Based on a multimedia server, Atrait vocal service can be deployed in a short time and offers you a number   of advantages :

Application :

  • Available 24 hours a day
  • 7 day a week
  • Immediate access to information
  • Possibility to speak in several languages
  • Possibility of automatically sending fax
  • Possibility of automatically sending email
  • Possibility of automatically sending SMS
  • Improvement in customer service
  • Reduction in number of lost messages
Atrait Interactive Vocal server can be implemented in customer premises or hosted in our datacenter.
Call initiated by user
Atrait interactive vocal server answer call
Function or service selection through DTMF code
Call forward to operator or parking function

Serveur vocal (PDF)

Call features :

  • ADSI On-Screen Menu System
  • Alarm Receiver
  • Append Message
  • Authentication
  • Automated Attendant
  • Blacklists
  • Blind Transfer
  • Call Detail Records
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Monitoring
  • Call Parking
  • Call Queuing
  • Call Recording
  • Call Retrieval
  • Call Routing (DID & ANI)
  • Call Snooping
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Caller ID Blocking
  • Caller ID on
  • Call Waiting
  • Calling Cards
  • Conference Bridging
  • Database Store / Retrieve
  • Database Integration
  • Dial by Name
  • Direct Inward System Access
  • Distinctive Ring
  • Distributed Universal Number Discovery (DUNDi™)
  • Do Not Disturb
  • E911
  • ENUM
  • Fax Transmit and Receive (3rd Party OSS Package)
  • Flexible Extension Logic
  • Interactive Directory Listing
  • Interactive Voice Response (IVR)
  • Local and Remote Call Agents
  • Macros
  • Music On Hold
  • Music On Transfer:
    - Flexible Mp3-based System
    - Random or Linear Play
    - Volume Control
  • Predictive Dialer
  • PrivacyOpen Settlement Protocol (OSP)
  • Overhead Paging
  • Protocol Conversion
  • Remote Call Pickup
  • Remote Office Support
  • Roaming Extensions
  • Route by Caller ID
  • SMS Messaging
  • Spell/Say
  • Streaming Media Access
  • Supervised Transfer
  • Talk Detection
  • Text-to-Speech (via Festival)
  • Three-way Calling
  • Time and Date
  • Transcoding
  • Trunking
  • VoIP Gateways
  • Voicemail:
    - Visual Indicator for Message Waiting
    - Stutter Dialtone for Message Waiting
    - Voicemail to email
    - Voicemail Groups
    - Web Voicemail Interface

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