PLATE FORME CENTRALE MARKETING: CRM

Complete solution for customer relationship management:

• Management of multi-channel contacts and calendars : Information gathering, seizure, storage, analysis and dissemination of customer contacts, prospects and partners
• Qualification, consolidation of the existing stuffs : Treatment of databases (distinct optimization; duplicates and enrichment; restructuring, standardization, consolidation and postal validation, details processing)
• Datamining : Understand and segmenting customers commercial actions concentrated on high-potential targets
• Management of sales and marketing actions : Follow-up mailing, appointments, telephone calls…
• Management of commercial production, commercial follow-up : Improved quality and speed of response of your company
• Management and monitoring of trade proposals
• Interfacing with the production, inventory management, logistics, etc...
• Billing

Suitable Quality solution :

• Databases quality Audit and advice :

• Analysis of the structure of your file, of all your addresses and their contents to establish a qualitative report on your databas

• Possibility of "One To One"campaigns :

• Responding to the needs relating to the various channels of communications (emails, addresses, telephones, mobile phones)

• Confidentiality:

• Full support for duplicating operations in strict respect of the data’s Confidentiality
• Intégration complète de la solution

Economical solution :

• The CRM solution is a quick guaranteed return on investment on :

• Sales : Reduced sales cycle, improved rate of signature, better customer loyalty...
• Marketing : Immediate visibility on the effectiveness of marketing, cost reduction analysis and marketing materials, rise of the number of leads generated, ...
• Customer service: Improving the productivity of the customer’s service, ...
• Production
• Administrative and accounting functions
• Management : Improving the effectiveness of reporting, ...

CRM enrichment :

• Improve the quality and performance of your file :

• Data enrichment and validation (individual criterion files or professionals criterion ones, such as e-mail or web site addresses, telephone, fax…)
• Confrontation to other referential bases and better files and / or easily segmenting ones.